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CLIENT'S
CUSTOMER - On Labor Day evening I somehow found out
about the CD compilation "Writers Speak". Since I'm a writer,
I thought it would give me some inspiration. I ordered Monday evening
and thought it might take a week or two to get.
Imagine my surprise when today, Wednesday, I opened the mailbox and
there was the Writers Speak CD! Zowee. Double zowee. I just wanted
to express how much I appreciate the speedy delivery. I always complain
when I get poor service so I needed to tell you about the fantastic
service for this product.
CLIENT'S
CUSTOMER - Thanks again for your - and all your colleagues
- help with this project. Your customer service has been truly fabulous.
CLIENT'S
CUSTOMER - I was impressed by the fast turnaround, especially
as I had been waiting almost three months for an order from a different
company. I’m sure the CDs will be the hit of the Christmas party.
CLIENT'S
CUSTOMER - A thousand thanks to you and your great folks!
CLIENT
- You guys have been great to work with - so many orders
to keep track of, etc. So again - THANK YOU!
CLIENT'S
CUSTOMER - I am duly impressed. I ordered a CD for my
brother-in-law on Tuesday, November 13. You shipped it the same day
and it arrived on Friday, November 16. WOW! Thanks.
CLIENT
- Great results! Your staff did a magnificent job. You
even warned us in December that there were some people you were not
able to reach to clear up problem orders. I never heard from a single
one of them! I love you guys!
CLIENT
- My own take is the guy is whacko! Thanks for all the
background, though. In thinking about it afterwards, what I thought
was this: Geez, even if this guy is for real, this is the only — the
single, remote, unique, select your adjective — complaint I’ve <ever>
seen about our ecommerce store, in three years and many thousands
of orders. Other, of course, than the usual "someone ripped the
order off my porch kind of thing. So that’s a HUGE credit to you guys.
In stark, painful contrast - I deal with several mail order complaints
every day at this end. (Note: This note was about
resolving an ecommerce customer complaint. We do not handle this
mail order business to which the writer referred.)
CLIENT'S
CUSTOMER - This description covers all my concerns.
Thanks for all your help and patience.
CLIENT'S
CUSTOMER - 1,000 thanks. I will ASAP you upon arrival.
CLIENT'S
CUSTOMER - We received our order today. That was fast!!
They look great. Thanks for all your help.
CLIENT'S
CUSTOMER - Thank you so much for catching my error.
What great customer service! The correct address should be as follows......
CLIENT'S
CUSTOMER - If I could reach you through this internet
connection, I’d give you a big kiss (with my wife’s permission, of
course)! Our order just came today - a full week ahead of the expected
arrival date. I really appreciate the way you handled this order.
You can expect we will continue to use your services in the future.
Your individual attention to our order had made all the difference.
CLIENT
- Thanks for the heads up. I’ll call you when I get
it. Thanks to you guys for making us look good.
CLIENT'S
CUSTOMER - That would be fantastic! Thank you for such
great service.
CLIENT'S
CUSTOMER - Thanks for the quick response. I always appreciate
that from you folks and you are very consistent.
CLIENT
- I just
heard from Bill that he has decided to have you guys handle all our
business. YEA!
CLIENT'S
CUSTOMER - Thanks again for your great work (and patience)!
CLIENT
- You’re terrific. Thanks for the quick response and
for looking out for our interests. I’m so glad I work with you guys
on this.
CLIENT'S
CUSTOMER - Within 15 minutes of my placing the order
I received a phone call letting me know that the shirt was out of
stock. She gave me an alternative, which cost more - but she then
offered to split the difference by paying the upgrade on postage.
Unfortunately, I forgot the woman’s name. She was very pleasant, and
I was pleasantly surprised by the whole encounter. Just one more reason
to enjoy Car Talk. Thank you, and happy holidays to all! (Note:
With our new software, out of stock notices appear online now. There
is no longer a need to follow up by phone as we did in this situation.)
CLIENT
- (to company president) Your customer service types
are awesome!
CLIENT'S
CUSTOMER - It is gorgeous! Thanks! What great service!
CLIENT
- (to company president
again) Thank you for bringing this project in on budget and ahead
of schedule. Everyone in your office has been terrific.
CLIENT'S
CUSTOMER - I can’t believe this. When your lines were
full I left a message and you called back in ten minutes. I’ve never
had any other company call back in less than two hours. (Quoted
by an employee, who found out during the call that the customer is
the New York Times music critic and was ordering a CD to review from
our client National Public Radio)
CLIENT'S
CUSTOMER - I received the mug and it has been an immediate
hit in the home and office. Because of the mug, I have made new friends,
received a raise and improved my golf game by five strokes; all due
to being unencumbered by the thought process. I never thought that
having no thought could be so helpful! Thanks again to the Car Talk
store guys!
CLIENT'S
CUSTOMER - No, <thank you> for the courteous,
helpful way you quickly replied, in just a twinkle of time. I very
much appreciate the hand-holding and assistance.
CLIENT
- It is a pleasant
change to work with professionals who have as much insight into a
situation as you have. Thank you for going out of your way to assist
me in this endeavor and for doing everything possible to make it a
success. I understand why you have been so successful.
CLIENT'S
CUSTOMER - Batteries! You are a Goddess! Thanks for
the phone update.
CLIENT'S
CUSTOMER - It’s good to see that there are still people
out there that take personal contact seriously.
CLIENT
- I will continue
to sing your praises.
CLIENT'S
CUSTOMER - But you were of enormous help. Therefore,
pat yourself on the back for me. Better yet, show this to the boss
(unless you are he...). My experience today will reflect upon public
broadcasting in my future gifts.
CLIENT'S
CUSTOMER - The T-shirts
were great. Thank you so much for being so prompt with the delivery.
CLIENT
- I never doubted
that you guys would make it right! It is nice to work with an organization
that is a class act. You have developed a great deal of trust with
your clients. And that’s worth even more than dollars and cents.
CLIENT
- I have to say,
it’s incredibly nice to have you at the other end of our ecommerce.
It’s great to be able to just forward email inquiries and know that
they are taken care of. Being able to cross stuff like that off my
list as soon as it’s out of here is great!
CLIENT
- And to all the
staff, thank you so much for the gracious attentiveness and service
you have always provided that has made my job so easy and working
with your company such a delight.
CLIENT'S
CUSTOMER - Thanks! You folks always outdo yourselves.
CLIENT'S
CUSTOMER - Please
pass on my compliment to her; she was extremely nice and very helpful,
which was pleasant to encounter at the end of a busy day.
CLIENT'S
CUSTOMER - Thanks
again for your speedy reply and your help. I really appreciate it.
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